Five stars and I haven't even had any work done yet. . . . . I did, however, drive around to every smog check station in Sebastopol, and Pauline's was the only place that told me why they couldn't smog my vanagon, AND also what to expect, and what I might have to do or want to be prepared for as I try to get it smogged. That kind of proactive customer service makes me a believer, and if Wolfie does end up needing work, I know where I'm bringing him. Thanks Jennifer! You totally earned Pauline's a new customer.