Sebastopol Auto Repair

Omg. So I was having a huge problem with my car overheating. I tried 15 locations in the sebastopol and Santa rosa area. 5 didn't answer, and 9 said they couldn't even look at my car for between 4 and 7 days. Pauline's however, said "bring it in" and promised to look at it the next day. Long story short, I had it towed in. Monica immediately called to tell me my car arrived. THEN about 1 hour later, called back to confirm the problem . AND promised to have it fixed be the end of the next day. Guess what? At 10am the next morning, she called again to say it would be fixed before 3pm. And then called again at1pm to tell me IT WAS DONE!!!! I picked up the car and drove back to Los Angeles with my car running better than ever!!! Great shop. Great people and a fair price. I recommend Pauline's 100%.

I've been going to Pauline's for the last three years that I've owned my car. It's an older station wagon and they've always been able to give it the necessary love at a fair price. When my alternator died last year, they were able to quickly replace it and give me the confidence to ask auto questions with no judgement. Every person I've spoken with there is professional and kind, and Monica in the office always goes above and beyond! Highly recommend their services!

Suuuper friendly, and accommodating! They have Honda certified tech’s that REALLY know their stuff. Highly recommend =]

Knowledgeable Honda technician fixed my ignition, what a relief. Office personnel are knowledgeable and delivery time was great. I recommend the shop.

First off, Monica was very welcoming! I brought donuts (I do that everywhere I take my car, who doesn't like donuts?) and they were very thankful. First thing she did was wrap my car in protective plastic and spray/wipe it down with disinfectant to protect herself and her staff; super awesome! They took my car and did a FULL inspection on it and even brought me back to look at the trouble spots; super awesome! They alerted me to a couple of things and gave me their suggestions; super duper awesome. They made me feel safe and secure knowing they were treating me as if I was their best friend; super awesome! I have recommended my friends and family take their vehicles there, if nothing but for an oil change. I'll definitely be bringing my vehicle back there for everything maintenance. Great Job Pauline's!!!! Thank you

Always very professional. Definitely go out of their way to take care of you. Been going here about 6 years or so. Good people good business.

This automotive shop is one of the best I've been to. They work on all of my car's. They are very trustful and very honest. I highly recommend this shop. Monica is one of the best manager's I've ever met. Thank you to all.

They did a great job in my car and they vacuuming and washes for free. Nice job! Thanks Paulines

About a week before Halloween I had quite a scare when the ball joint broke on my truck. Luckily I was driving slowly (to avoid hitting any nocturnal creatures). Myself and the truck body were undamaged but the wheel had come off and the passenger side axle was down on the pavement. I had the truck towed to Pauline's for repair. Monica and her team got right to work ascertaining the damage underneath, getting me an estimate, and completing the repairs all within a few days. The cost was very reasonable but to top it off she offered a loaner car which saved me additional $ and time arranging for a rental. AND THEN when I went to pick up my repaired vehicle I could hardly recognize it for the shiny coat! Having been washed, waxed, and even the tires blacked, my truck is now officially spoiled (even I have never blacked the tires). I highly recommend Pauline's. Everyone there was friendly and wearing masks (and not because of Halloween!) so I felt safe and respected. Yeah, 5 stars!