Sebastopol Auto Repair

Professional, fairly priced, very friendly. Outstanding customer service attitude. I've taken my car there for years. It's an old beater, but I rely on it, and the crew at Pauline's Automotive keep it in safe running order for me. I was so surprised that they washed my car after a mechanical service, that I made a video about it... but videos aren't allowed in reviews.

The work they did was great! They were friendly and walked me through what was wrong with my car. All of their work comes with a warranty for those just in case moments. I appreciated them and would return to their shop if I needed work again and was in Sebastopol.

They have the best people working there, and they really fix cars, fast. Adrianna is super fantastic. Free beverages and snacks too!

Have an issue with your car or truck bring it by and I'll have you back on the road in no time

I would definitely recommend these guys they know what they are doing and they are very friendly very good quality work for a fair price I will be returning for any future needs

Top notch Customer Service coupled with expertise sets this business apart from the competition. I have taken my all of my vehicles here and have had the best experience each and every time. Adriana gives me a fair estimate and puts my mechanical needs into laymen's terms for me. No surprises and she never tries to talk me into work that I don't need. If I have a tight budget, they work with me to put me back on the road safely and within budget along with a plan to take care of all my vehicles needs at a time that I can afford. They are fair and honest and competent. I would not take my car to anyone else. I can recommend Pauline's automotive with full confidence. The fact that they are women owned and operated is another great plus!! Rock on Pauline's! Thanks for keeping me on the road with confidence!

Took my 71 gmc in to Paulines thinking most likely have a carburetor or fuel delivery problem of some kind. They took a look at said tune up was needed. Also found exhaust gasket and valve cover gaskets leaking. Had the work done and runs great! Did little things right and service was excellent. Do not hesitate to recommend.

Needed broken windshield wiper repaired. My regular shop, Santa Rosa Toyota dealership, couldn't book me for a week with heavy rain forecasted. Got a mailer from Pauline's & gave it a call- SAME day appointment! with caveat that parts could take a day to arrive. Reasonable. Only reason not 5 * is that when I arrived I was pointedly ignored by man in office. Turned out he was the free lance computer guy not trained to b temp receptionist, nor did he tell me. Took about 10 minutes for Jessica to return to office & she helped me immediately. My lifeless wiper was due to a loose bolt! They tightened it & other wiper. No replacement parts needed or charged. When I was shown the bolts, I was offered a double headlight cleaning as they were trying out a new product. Yes! They didn't even charge me labor for the bolts or cleaning, but sent me on my way smiling into the rain.

JESSICA AND LILLY you are the best!!!!!!!!!!!! Thank your for all that you did for me. My Honda CRV has 226,00 miles on it, I was very leery about taking it to just anybody. I called Pauline's and Jessica got me in right away, had my issue diagnosed and fixed. No hassle straight and to the point I was even SHOWN what needed to be fixed.GREAT SHOP

I was a visitor to the area and Pauline's was recommended to me for repair of my domestic full size van. I'm am so glad I went there! Jessica did a great job getting my vehicle in for repair and promptly called with a clear diagnosis of the problem(s) and several well researched repair approaches that allowed us to settle immediately on a clear course for the repairs. After that the work was done promptly, on time and for the amount we had agreed on. In general the entire experience was five star the only criticism is one that I have of a lot of others currently. That is the use of computer based reports that have data "pre-slugged" and failing to actually ener current real observations about the vehicle. The problem of under inflated tires on many vehicles is not helped by automatically reporting that the air pressure is 35 pounds. Anyone that checked would have found that my 3/4 ton truck tires were inflated a lot more than that. I know lots of other places that are using these systems with similar results and really wish it would stop. As I said however, my overall experience here was wonderful and I would not hesitate to recommend them to anyone. Both Jessica and the mechanic who did the work exceeded my expectations and I drove the vehicle 1400 miles home immediately with no problems at all.