Sebastopol Auto Repair

So, yesterday I was driving to Sebastopol and my oil light came on...keep in mind it was a Saturday at 5pm. Literally as my oil light came on, I looked up and was driving past this establishment, I pulled in and went to the office door which was locked, and than I heard a voice...his name is John and although he was not working he immediately came to my assistance as he could tell I was worried. Without thought he checked my oil and told me it was a good thing I stopped. I cannot begin to tell you how grateful I am to him!!! I will send EVERYONE I know to this business and tell everyone I know! Thank you John for being so kind, I'm eternally thankful...

We were on vacation in Bodega Bay when the oil pump in our Honda unceremoniously died. We were far from home, staying in a town with no auto service. Ugh. We made a few calls and ended up having AAA tow the car to Pauline's, crossed our fingers and hoped for the best. Pauline's totally knocked our socks off. It turned out there was a lot of work to do. They were 100% honest about what we needed, they got it done in a day, did quality work, and were incredibly helpful and downright friendly from start to finish. In an unexpected wrinkle, it turned out there were no Ubers in Bodega Bay (none!), and we had no way to go pick up our car when the work was done. We explained our predicament, and Jenn, one of the owners, actually drove the half hour to our hotel to pick us up. You don't get service like that just anywhere. If we lived near Sebastopol, Pauline's would be our new first choice for auto repair. Since we don't, we have to settle for giving them our unqualified positive review here.

Nothing but good things to say about Pauline's. Skilled & honest mechanics, exemplary customer service, & reasonable rates. It's unique to have mechanics who are transparent and don't talk down to you. Glad to support a local woman-owned auto shop.

Fantastic customer and mechanical service! Tremendous follow through that positively reinforces return visits for routine maintenance and other repairs.

They don’t use a jack and won’t have someone look/get under your vehicle. Apparently that’s “unprofessional”? Good mechanics aren’t afraid to get dirty. Wanted to support this shop but that’s the first time I’ve ever heard that out of all the 20+ shops I’ve been to.

Such a great place. Jen is awesome, super knowledgable, and was wonderful at reviewing the details of your inspection/car work (especially for those of us who are less car-smart than others). Amanda manages the desk and was very friendly and accommodating. I've found my new service shop - friendly and transparent!

Great folks, super reliable, and were always upfront about what needed to be done vs. what they could have charged me for. I appreciate that!

took a trip to cali from seattle, car started overheating and took it to pep boys who told me my water pump was out and would cost me $1300 to fix. got a recommendation for paulines, called them and told them my long sad sob story, (i also got a flat tire during all this chaos) and Jen was very understanding and took me in right away and made me first priority! luckily i also called her on monday before she booked up for the week. she got my car all fixed up in a little bit less than a day. fixed my water pump, replaced my timing belt that was also bad, replaced my coolant, and another valve, all for a price way better than what pep boys quoted me! Love you Jen and paulines thank you

Wow!! Love women in business! Jen is so awesome,so professional,knows her product. So helpful to everyone who came in while I was waiting. Solved my car issue and I learned a lot! Plus they have a smog guy right there who gets your car in and out in 15 minutes. Come check this out, easy access off Hwy 12 near Sebastopol. Thank y'all so much

Thanks to the great staff here I was able to get my car fixed fast with quality work. Thanks everyone.