Sebastopol Auto Repair

First off, Monica was very welcoming! I brought donuts (I do that everywhere I take my car, who doesn't like donuts?) and they were very thankful. First thing she did was wrap my car in protective plastic and spray/wipe it down with disinfectant to protect herself and her staff; super awesome! They took my car and did a FULL inspection on it and even brought me back to look at the trouble spots; super awesome! They alerted me to a couple of things and gave me their suggestions; super duper awesome. They made me feel safe and secure knowing they were treating me as if I was their best friend; super awesome! I have recommended my friends and family take their vehicles there, if nothing but for an oil change. I'll definitely be bringing my vehicle back there for everything maintenance. Great Job Pauline's!!!! Thank you

Always very professional. Definitely go out of their way to take care of you. Been going here about 6 years or so. Good people good business.

This automotive shop is one of the best I've been to. They work on all of my car's. They are very trustful and very honest. I highly recommend this shop. Monica is one of the best manager's I've ever met. Thank you to all.

They did a great job in my car and they vacuuming and washes for free. Nice job! Thanks Paulines

About a week before Halloween I had quite a scare when the ball joint broke on my truck. Luckily I was driving slowly (to avoid hitting any nocturnal creatures). Myself and the truck body were undamaged but the wheel had come off and the passenger side axle was down on the pavement. I had the truck towed to Pauline's for repair. Monica and her team got right to work ascertaining the damage underneath, getting me an estimate, and completing the repairs all within a few days. The cost was very reasonable but to top it off she offered a loaner car which saved me additional $ and time arranging for a rental. AND THEN when I went to pick up my repaired vehicle I could hardly recognize it for the shiny coat! Having been washed, waxed, and even the tires blacked, my truck is now officially spoiled (even I have never blacked the tires). I highly recommend Pauline's. Everyone there was friendly and wearing masks (and not because of Halloween!) so I felt safe and respected. Yeah, 5 stars!

I tried to use Pauline's to get the fuses replaced in my truck. I am getting ready to have it refurbished and put a Tesla engine in it but they insisted that by policy they needed to run a full electrical diagnostic at a minimum charge of 300$. I know the problem is just the fuses. When I called back to see if they could flex on that at all I was told by the Manager that they were so busy the owner could not call me back for several weeks and that they did not want to work on my older vehicle anyway. I did not walk away feeling great about Pauline's.

Pauline's is a very female-friendly shop, I like dealing with Monica and she's always very cool and helpful. I had a recurring problem with my car's engine smoking slightly, and Pauline's team was very helpful in diagnosing and repairing the problem, and replacing the valve covers on an older Subaru. Today I went back because the engine was slightly smoking again, but it's just a little oil leak. Monica checked the air filters, topped off the coolant and oil at no charge. Excellent service as always!

Hi! This was the best experience I have ever had! Monica was extremely patient and knowledgeable. Thank you for getting my car repaired and back on the road. I highly recommend this place for the best service! Thank you again!

We decided to try Pauline's since they as are an independent local business. We ended up extremely happy with service on our Jeep. They diagnosed the problem and were able to do the repair with knowledge and real mechanic skill cutting the previous estimate from a larger retailer almost in half plus they smile.