Sebastopol Auto Repair

One of the worst places to be is on a road trip away from your "home" mechanic. My son and I were passing through Sebastopol when my Van had an issue. I found Pauline's by doing a diesel mechanic search and when I called and told them my situation, Kat (desk manager) told me to come in and have one of the techs check it out. I showed up with my son and fluid coming out of my engine compartment and right away I felt the hospitality of this place. Geo, one of the mechanics had a wonderful, peaceful presence to him that brought my "freak out" down to a "everything is going to be alright" state of mind. After chatting with him he told me to come back to next morning and they could diagnose my van. The next day they took it in and went the extra mile to get the problem fixed and even checked in with me to make sure my 4 year old son was comfortable while we waited. Kat, helped us sort out some issues with the broken part being paid for by an issue from a previous mechanic and even helped me find another part for another problem I was trying to solve. I was there pretty much the whole afternoon but it didn't really matter because I felt like was part of the family. My son felt the same. Great place to get your auto serviced and if you are in a pinch. I felt very blessed to have found the team at Pauline's. They are trustworthy, diligent and professional.

I had to go in to get new brakes. Everyone that worked there was friendly and incredibly helpful. I'm looking forward to using this place for all my auto needs. I can't recommend them enough.

Amazing team of people. So helpful and willing to work with me to make sure my car is driving safe and prioritizes what needs to be taken care of first with out putting me in the hole $$$! Kat went above and beyond and all the Mechanics were so knowledgeable.

Pauline's is fantastic! Friendly, accommodating, knowledgeable, and quick. Theresa is a lovely person. The used car I bought needed a tune up and I can not believe how well it drives now! She was upfront about the work needed and the cost and explained everything (I don't know much about cars) and the team gave it a thorough check, they even washed it. Great customer service and I love that they are female owned and run. Highly recommend!

While in the reception area for D-1 Smog Check where I was getting my car smogged for my annual tag renewal (D-1 is a business co-located within Pauline's Automotive) I saw a sign on the wall for Prius catalytic converter security installations (to keep thieves from stealing the catalytic converters). I spoke with a very friendly and very helpful woman named Teresa at Pauline's counter and she answered all my questions and said they could get the job done as soon as she ordered and received the part. I gave her the green light to order the part and she got me on the calendar within three business days. She kept me updated by phone every step of the way and was very amenable to letting me drop my car off at 8:00 a.m. (their opening time) and then keeping the car until 4:30 p.m. (their closing time) so that I could work from home while they worked on my car. When I went to pick up my car, they had washed the outside and vacuumed the inside as a courtesy. I was so impressed with this shop and with Teresa. My whole experience could not have been more positive. I highly recommend Pauline's based upon my experience. Kudos to Teresa for providing such a friendly face to this business!

Stopped in for a smog, got a Gatorade and a Danish while I waited outside. Good service

We decided to try Pauline's since they as are an independent local business. We ended up extremely happy with service on our Jeep. They diagnosed the problem and were able to do the repair with knowledge and real mechanic skill cutting the previous estimate from a larger retailer almost in half plus they smile. Service: General repairs & maintenance